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GENERAL TERMS AND CONDITIONS
By accessing and placing an order with OverStockNDT.com, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and OverStockNDT.com.
Under no circumstances shall the OverStockNDT.com team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the OverStockNDT.com team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.
OverStockNDT.com is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.
LICENSE
OverStockNDT.com grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement.
These General Terms and Conditions constitute a contract between you and OverStockNDT.com (referred to in these General Terms and Conditions as "OverStockNDT," "us", "we", or "our"), the provider of the OverStockNDT.com website and the services accessible from the OverStockNDT.com website (which are collectively referred to in these General Terms and Conditions as the "OverStockNDT.com Service").
You agree to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, do not use the OverStockNDT.com Service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these General Terms and Conditions, we reserve the right to cancel your account or block access to your account without prior notice.
DEFINITIONS AND KEY TERMS
To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:
- Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
- Company: when this policy mentions "Company," "we," "us," or "our," it refers to OverStockNDT, 1309 COFFEEN AVE SHERIDAN, WY 82801.
which is responsible for your information under these General Terms and Conditions.
- Country: where OverStockNDT.com or the owners/founders of OverStockNDT.com are based, in this case, the United States of America.
- Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit OverStockNDT.com and use the services.
- Service: refers to the service provided by OverStockNDT.com as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: OverStockNDT.com’s site, which can be accessed via this URL: https://OverStockNDT.com
- You: a person or entity that is registered with OverStockNDT.com to use the Services.
RESTRICTIONS
You agree not to, and you will not permit others to:
- License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.
- Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
- Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of OverStockNDT.com or its affiliates, partners, suppliers, or the licensors of the website.
RETURN AND REFUND POLICY
Thank you for shopping at OverStockNDT.com. We appreciate that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at OverStockNDT.com. We’ll keep this as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at OverStockNDT.com, you agree to the terms set forth below along with OverStockNDT.com 's Privacy Policy.
If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
YOUR SUGGESTIONS
Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to OverStockNDT.com with respect to the website shall remain the sole and exclusive property of OverStockNDT.com.
OverStockNDT.com shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
YOUR CONSENT
We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.
LINKS TO OTHER WEBSITES
These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by OverStockNDT.com. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
COOKIES
OverStockNDT.com uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.
CHANGES TO OUR GENERAL TERMS AND CONDITIONS
You acknowledge and agree that OverStockNDT.com may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at OverStockNDT.com’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform OverStockNDTT.com when you stop using the Service. You acknowledge and agree that if OverStockNDT.com disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which are contained in your account.
If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the General Terms and Conditions modification date below.
MODIFICATIONS TO OUR WEBSITE
OverStockNDT.com reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.
UPDATES TO OUR WEBSITE
OverStockNDT.com may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates").
Updates may modify or delete certain features and/or functionalities of the website. You agree that OverStockNDT.com has no obligation to (i) provide any Updates or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.
You further agree that all Updates will be (i) deemed to constitute an integral part of the website and (ii) subject to the terms and conditions of this Agreement.
THIRD-PARTY SERVICES
We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services").
You acknowledge and agree that OverStockNDT.com shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. OverStockNDT.com does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
TERM AND TERMINATION
This Agreement shall remain in effect until terminated by you or OverStockNDT.com.
OverStockNDT.com may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement
SHIPPING
Transit times will depend on the carrier used. Generally within the contiguous United States of America all parcels will arrive withing 5-7 business days of being picked up by the shipping carrier.
Shipping time is 2-5 business days for in stock items.
PAYMENTS
All payments will be made before any orders are shipped. OverStockNDT accepts all major credit cards and GooglePay Depending on what payment method you the customer decide to use at checkout, the charges may come across on you bank statement via a variety of identifiers, other than as "OverStockNDT".
TRACKING
We prefer a personal touch, every order will have the tracking information emailed to them individually, rather than rely on a bot to do it for us. We feel it livens ups the customer experience with a more personal touch.
CONTACT INFROMATION
For any questions you about this policy or to offer any suggestions contact us at: CS@OverStockNDT.com or via our Contact Page: https://OverStockNDT.com/contact-page
Return and Refund Policy
Scope and Intent
This Return and Refund Policy applies to all purchases made through the OverStockNDT.com website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
- Email: CS@OverStockNDT.com
- Chat: OverStockNDT.com (10am-2pm M-F)
- Address: 1309 COFFEEN AVE SHERIDAN, WY 82801
Return Window
Customers in United States of America have the right to cancel their purchase and return the product within 2 business days of receipt when goods or products arrived damaged.
Return Instructions
1. Return Notification: To initiate a return, contact our customer service at CS@OverStockNDT.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.
Return Costs
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product or they no longer want the item.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 1 business day of delivery, provided it is unused, undamaged, and in the original packaging.
- Defective Goods:If you receive a defective product, contact our customer service immediately for instructions. OverStockNDT.com will provide a replacement product or a refund.
- Damaged Goods:If the product arrives damaged, send us photos of the damage within 24 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 24 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Timelines
- Return Window:Returns must be reported and shipped within 2 days of receiving the product.
- Return Processing:After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions:A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
- Goods that have been damaged or used by the customer.
Return Address
Send all returns to: 1309 COFFEEN AVE SHERIDAN, WY 82801
Shipping Method
- Shipping Method: UPS Ground
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
See our website FAQ page here: https://OverStockNDT.com/privacy-policy or contact us at CS@OverStockNDT.com.
Please read through and follow these instructions very carefully. Any deviations may result in negating the eligibility of our return policy.
The aim of this business is to keep prices low for you the end consumer, that being said we, generally speaking, do not authorize returns unless the product was damaged in shipping (or defective), in which case an exchange or replacement would be offered. If this is not an option, then a refund will be considered. This will vary on a order by order basis.
If your order does arrive damaged you must immediately:
-Sign for the package as damaged, then
-Take pictures of all sides of the box, then
-Take a picture of the label, then
-Take a picture of the " Box Manufacturer's Certificate," then
-Take pictures of the damaged products inside the packaging, then
-Email these documents to CS@OverStockNDT.com. Damage must be reported within 1 business day of delivery, anything later than that will not be considered for return/refund/replacement. Any used products will not be eligible for return/refund/replacement.
We will then review the documents and come to a mutually amicable conclusion (replacement/refund as necessary).
-If a refund is deemed appropriate, it will be made to the original payment method.
-If a return is authorized we will send you a label and issue instructions from there how to proceed. A restocking fee and shipping charges will be applicable.
-Again, all refund/replacement/return inquiries must be made to CS@OverStockNDT.com in writing within 1 business day of the order arriving.
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